We really hate to see anyone unhappy and suffer from a bad holiday experience and consequently have made a conscious decision that, in contrast to the impersonal service normally provided by call centres and marketing agents, we would like to demonstrate to you that we really do care about your holiday.
As a result, we provide full refunds for cancellations ( without deduction of any admin fees) if cancelled bookings weeks can be successfully re-let. We provide an easy Direct Debit way to pay for your holiday over a number of months at no extra cost.
We also offer credit card facilities over our secure server where you can pay for your holiday, again at no extra cost. We take complaints seriously and deal with any problems you may be experiencing on the spot. We are continually learning and improving, lstening to our customers and enforcing best industry practice to give you the best holiday experience possible.
We support our community by employing locally, buying locally and providing exclusive deals for you via our Discount Voucher Scheme negotiated with with a variety of local suppliers to enrich and enliven your stay in Highland Perthshire.
